Story
By Ramakhothatsa Silas Ntsamai
Hollard
Apologies for not sending review of my session, I concentrated on the report.
( 1.aha moments: all participants showed hunger to know more about insurance as a topic that hits home.Normal expectation from young group of participants is that after first break some will not return but all of them returned showing keen interest in the course particularly activities.
2. Not so great moment: some participants raised issues that were real to them and very touchy, such as " how do you expect them to budget when they are not working. They were even asking if certificate they are going to receive have any value to their CV's". There was energetic engagement from all participants and non of them felt left out.
3. Overall review: The session went very well, started my session with 24 participants and closed with 24 which gives me 100% retention of participants.